Shipping & Returns Policy

At SubZero Icebaths, we are committed to delivering your product quickly and safely. We ship globally using FedEx Global Express, ensuring a fast and reliable service to your doorstep. Once your order has been processed and shipped, you will receive a confirmation email with tracking information so you can monitor your shipment.

Shipping Time:

  • Orders are typically processed within 1-3 business days.
  • Delivery times vary depending on your location but generally take 3-7 business days globally.

Shipping Costs:

  • Shipping costs are calculated at checkout based on your location and the size of your order.

Returns and Exchange Policy

We want you to be completely satisfied with your purchase. If your SubZero Icebath arrives damaged or faulty, we are here to assist you with a return or exchange.

Returns for Damaged or Faulty Products:

  • If your item is damaged or faulty, please contact our support team within 14 days of receiving your order.
  • Buyers are responsible for shipping the damaged or faulty product to the nearest SubZero Icebaths showroom.
  • Once we receive the product and confirm the issue, SubZero Icebaths will cover the cost and shipping of the new replacement unit.

General Terms for Returns or Exchanges:

All returned items must be in their original packaging. Any product that has been used extensively or damaged by the customer is not eligible for a return.

If you have any questions or need further assistance, please don’t hesitate to reach out to our customer service team via email (info@subzeroicebaths.net)