Frequently Asked Questions (FAQ) Warranty & Support
1. What does the 1-Year Manufacturer’s Warranty cover?
Hardware malfunctions such as pump, condenser, or fan failures resulting from defects in manufacturing.
2. What is not covered under the warranty?
The warranty applies strictly to manufacturing defects. It does not cover:
Damage caused during transit or delivery.
Damage caused by improper installation, neglect, or failure to follow the user manual instructions.
Issues resulting from misuse, accidents, or operating the unit in conditions outside the recommended environment (e.g., exposure to rain, direct sunlight, or extreme heat).
Normal wear and tear, including filter replacements and cosmetic damage that does not affect functionality.
Damage caused by failure to maintain the system properly, including not using or replacing the required pre-filters.
3. How long does the warranty last?
The warranty is valid for 1 year from the original purchase date. Each unit’s warranty is tied to the date of purchase and not the date of setup.
4. How do I file a warranty claim?
Document the Issue: Provide a detailed description of the issue, including photos or videos.
Submit Required Documents: Include proof of purchase and the unit’s serial number.
Contact Us: Email the details to info@subzeroicebaths.net.
If the claim is approved, we will provide instructions on the next steps, including returning the unit to an approved inspection facility at the customer’s expense.
5. Does the warranty cover shipping costs?
The customer is responsible for shipping costs when returning a unit for inspection or repair under warranty.
If the warranty claim is approved, we cover the cost of shipping the repaired or replacement unit back to the customer.
6. Can I transfer the warranty if I sell the unit?
No, the warranty is non-transferable and applies only to the original purchaser.
7. What responsibilities do I have as the customer to maintain the warranty?
Proper maintenance is essential to keep the warranty valid. Customers are responsible for:
Pre-Filters: Ensuring the pre-filter is always in place to protect the pump and condenser.
Filter Maintenance: Cleaning and replacing filters as recommended in the user manual.
Water Pressure: Maintaining adequate water flow and pressure to avoid strain on the system.
Proper Storage: Operating the unit in a sheltered, well-ventilated space free from exposure to rain, direct sunlight, or other extreme conditions.
Failure to perform these tasks may void the warranty.
8. What maintenance tasks are considered standard and not covered by the warranty?
The warranty does not cover routine maintenance, including:
Cleaning and replacing the pre-filter and main filter.
Inspecting the unit for blockages, debris, or wear.
Ensuring the system is free from environmental damage.
Regular maintenance is the responsibility of the customer and is critical for optimal performance.
9. Where can I get replacement parts or accessories?
Replacement filters, pre-filters, and other accessories are available directly through SubZero Ice Baths or authorized distributors. Ensure all parts used are compatible to avoid voiding the warranty.
Important Notes
The 1-year warranty is a limited warranty and applies only to manufacturing defects.
Failure to follow the user manual or maintain the unit according to the outlined guidelines can void the warranty.
All claims are subject to review and approval by our technical team, and decisions are final.
For further questions or assistance, please contact us at info@subzeroicebaths.net.
